PureCasino Privacy Policy

At Pure Casino, we are committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you access or use our services. By using the PureCasino platform, you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us if you have any questions about how we handle your data.

Who We Are

PureCasino is operated by Pan De Bono Consulting Limited (HE401911), located at 84 Spyrou Kyprianou Avenue, 2nd Floor, 4004 Limassol, Cyprus. Our licence is held by Windward Circle B.V (150466), Emancipatie Blvd. Dominco F. Don Martina 31, New Haven Office Ctr., Willemstad, Curacao. We operate under the Orange Certificate of Operation, a transitional arrangement under the National Ordinance on Games of Chance (P.B. 2024, no. 157), while our Curacao Gaming Authority licence application OGL/2024/1135/0484 is in progress. Our random number generator (RNG) has been audited and validated by an independent third party.

Information We Collect

When you register and use our pure casino online platform, we may collect the following categories of personal information:

Personal Identification Data

Full name, date of birth, and nationality
Email address, phone number, and residential address
Government-issued identity document (ID card or passport, front and back)
Recent proof of address, such as a utility bill
Payment card details — front and back, with all numbers covered except the first four and last four digits
A completed and signed Card Authorization Form, where applicable

Financial and Transaction Data

Deposit and withdrawal history, including amounts, methods, and timestamps
Payment method details — the card, account, or wallet must be registered in your own name
Information related to pure casino withdrawal requests and processing
Currency preferences across our supported options: EUR, GBP, USD, AUD, ZAR, and BTC

Technical and Usage Data

IP address, browser type, and device identifiers
Login activity and session data, including pure casino login timestamps
Pages visited, games played, and interaction patterns on our platform
Data collected through the pure casino mobile app or pure casino apk download

How We Use Your Information

At PureCasino, we use the data we collect for several essential purposes. Our primary obligation is to comply with applicable gaming regulations, anti-money laundering laws, and responsible gambling requirements. Specifically, we use your data to:

Verify your identity and confirm that you meet our minimum age requirement before allowing access to real-money games
Process deposits and withdrawals through supported payment methods, including Visa, Mastercard, Interac, Neteller, Skrill, and Bitcoin
Administer pure casino bonus codes, pure casino promotions, and our loyalty programme, including VIP Loyalty Points
Detect and prevent fraud, account misuse, and money laundering activity
Comply with requests from regulatory authorities and law enforcement bodies
Provide customer support via live chat (available 24/7), email, and telephone
Communicate updates to our services, security notices, and promotional offers where you have provided consent
Improve the functionality of our pure casino app and desktop platform based on usage data

Legal Basis for Processing

We process your personal data on the following legal grounds:

Contractual necessity — to fulfil our obligations under the terms and conditions governing your account
Legal obligation — to comply with anti-money laundering, gaming licence, and tax reporting requirements
Legitimate interests — to detect fraud, improve our services, and ensure platform security
Consent — for marketing communications and optional cookie categories, which you may withdraw at any time

Document Verification and KYC

Our PureCasino fraud and compliance team requires identity verification before authorising withdrawals. We may request the following documents: a valid government-issued ID or passport (front and back), a recent utility bill as proof of address, and payment method verification documentation. All documents must be submitted within 30 days of our request. Failure to provide the required documentation within that timeframe will result in the cancellation of your withdrawal request. Please note that all play is suspended until your documents are reviewed and approved by our team.

Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with trusted partners under strict confidentiality agreements, including:

Payment processors and financial institutions required to complete transactions
Game providers such as Betsoft, Rival, Spinomenal, Vivo Gaming, and other platform partners
Identity verification and fraud prevention service providers
Regulatory bodies, including the Curacao Gaming Control Board
Legal and law enforcement authorities when required by applicable law

Our PureCasino platform is built on the Rival gaming framework, and certain technical data may be processed by Rival as our platform provider in accordance with their own data processing agreements.

Data Retention

We retain your personal data for as long as your account remains active and for a minimum period of five years following account closure, in line with our regulatory and legal obligations. Please note that your account balance will be forfeited if there is no login or bet activity for 120 consecutive days. Funds remaining at the time of account closure, including any pending withdrawals, are non-recoverable as set out in our terms.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us at PureCasino:

Access — you may request a copy of the personal data we hold about you
Rectification — you may ask us to correct inaccurate or incomplete data
Erasure — you may request deletion of your data, subject to legal retention requirements
Restriction — you may ask us to limit the processing of your data in certain circumstances
Objection — you may object to processing based on legitimate interests
Portability — you may request your data in a structured, machine-readable format

To exercise any of these rights, please contact us at support@purecasino.co or reach our financial documents team at documents@pure.casino. For general enquiries, you may also call our international support line at (+1) 910 665 7465, or our dedicated France line at (+33) (0)1 789 00368, or our Spain line at (+34) 91 290 1420.

Cookies and Tracking

We use cookies and similar tracking technologies on our website to ensure functionality, improve user experience, and support analytical purposes. These include session cookies necessary for the pure casino login process, as well as optional analytics and marketing cookies. You may manage your cookie preferences at any time through our site settings. Disabling certain cookies may affect the performance of our platform, including the pure casino download and mobile versions.

Security

We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. Our RNG has been independently audited and validated, and our GCB compliance certificate is displayed in the site footer at cert.gcb.cw. Despite our best efforts, no transmission over the internet is entirely risk-free, and we encourage you to keep your account credentials confidential at all times.

Language and Governing Text

Our pure online casino platform is available in seven languages: English, German, French, Spanish, Italian, Portuguese, and Japanese, accessible via the in-site language switcher. All translations are provided for convenience only and are non-binding. In the event of any discrepancy between language versions, the English text is authoritative and shall prevail.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the version indicator on this page and, where appropriate, notify you by email. We encourage you to review this policy periodically to stay informed about how we protect your data. Your continued use of the PureCasino platform following any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, please do not hesitate to reach out to our team. You can contact us at support@purecasino.co for general enquiries, or at documents@pure.casino for matters relating to financial documentation and verification. We are here to help and aim to respond to all privacy-related requests promptly and transparently.

Content updated: July 24, 2026