Casino Logo

PureCasino Terms and Conditions

Welcome to PureCasino. By accessing or using our website, registering an account, or placing any wager, you agree to be legally bound by these Terms and Conditions. We encourage you to read this document in its entirety before using our services. If you do not agree with any part of these terms, you must not use our platform. At Pure Casino, we reserve the right to amend these terms at any time, and continued use of our services following any update constitutes your acceptance of the revised terms.

1. About Us and Regulatory Information

At PureCasino, we operate under the authority of Pan De Bono Consulting Limited (HE401911), registered at 84 Spyrou Kyprianou Avenue, 2nd floor, 4004 Limassol, Cyprus. Our licence is held by Windward Circle B.V (150466), located at Emancipatie Blvd. Dominco F. Don Martina 31, New Haven Office Ctr., Willemstad, Curacao. We are operating under the Orange Certificate of Operation, a transitional arrangement under the National Ordinance on Games of Chance (P.B. 2024, no. 157), with a Curacao Gaming Authority licence application OGL/2024/1135/0484 currently in progress. Our Random Number Generator has been independently audited and validated by a third-party authority. You may verify our GCB certificate seal via cert.gcb.cw.

2. Eligibility and Account Registration

To use our PureCasino platform, you must meet the following requirements at the time of registration and throughout your use of our services:

  • You must be at least 18 years of age (or 25 years of age where required by your local jurisdiction)
  • You must not be a resident of a restricted country, including Curacao, the Netherlands and any territory forming part of the Kingdom of the Netherlands, the United States of America and its Minor Outlying Islands, UN sanctioned countries, and FATF blacklisted countries
  • You must provide accurate, truthful, and complete registration information
  • You must be the sole, authorised user of your account
  • You must not be registered under another account at any casino operated by our company

We permit only one account per household across all casinos operated under our group. Duplicate accounts will be closed, and any balances may be forfeited. We strongly recommend that you complete your pure casino login using secure credentials and never share access with third parties.

3. Deposits, Payments, and Currencies

At PureCasino, we accept deposits in the following currencies: EUR, GBP, USD, AUD, ZAR, and BTC. Our credits system applies the following exchange: 1 Credit equals 1 EUR, 1 GBP, 1 USD, or 1 AUD, and 10 ZAR. The following deposit methods are available on our platform:

  • Visa and Mastercard
  • Interac
  • Cashlib Voucher
  • Bitcoin and other supported cryptocurrencies
  • Neteller, Skrill, MoneyBookers, and EcoCard

Our minimum deposit starts at EUR 5, depending on the method selected, and maximum deposits range from EUR 200 to EUR 1,000. A 3% processing fee applies to all deposits; credit card deposits may carry an additional fee of up to 6.5%. The card, account, or wallet used must be registered in your own name. A name mismatch will result in cancellation of the withdrawal and closure of your account.

4. Withdrawals and Cashout Policy

We process withdrawals in accordance with strict internal procedures designed to protect both players and the integrity of our platform. Our PureCasino withdrawal terms include the following conditions:

  • Minimum withdrawal amounts: 50 EUR, USD, GBP, or AUD; 500 ZAR
  • Maximum withdrawal per request: 1,500 credits; maximum per month: 10,000 credits
  • Amounts exceeding the monthly threshold will be paid in instalments
  • A transfer fee of 10–40 USD/EUR/GBP applies depending on your location
  • Crypto withdrawals are only available following a prior crypto deposit
  • Pending withdrawals may be reversed to your balance at any time before processing

Processing times may take up to 18 working days from the date authorisation is completed by our Fraud department. We require the following verification documents: government-issued ID or passport (front and back), a recent utility bill, and front and back of any card used for deposits with all numbers covered except the first four and last four digits. A signed Card Authorization Form is also required unless you are a Neteller or Skrill user. Documents must be submitted within 30 days of the request; failure to do so will result in cancellation. Play is blocked on your account until documents are approved.

Deposits of 249 USD/EUR/GBP/AUD or less are subject to a maximum withdrawal of 10x the deposit amount for that play session. This cap is applied retroactively following approval. Your balance will be forfeited if you do not log in or place a bet for 120 consecutive days. Funds remaining at account closure, including pending withdrawals, cannot be withdrawn.

5. Bonuses and Promotions

Here at PureCasino, we offer a range of bonus options for new and existing players, including pure casino bonus codes, pure casino promotions, and our weekly Cashtravaganza cashback programme. Our welcome offer provides two mutually exclusive options:

  • 200% Deposit Bonus: Your first deposit is matched at 200%. Maximum cashout is 10x your deposit amount. Bonus money is non-withdrawable and is deducted from winnings at payout.
  • 100% Cashback Insurance: Real cashback is credited once your balance is spent, upon request to a support agent. This counts as a special promotion, with a maximum withdrawal of 2x the cashback amount and 1x wagering requirement.

Free chips carry wagering requirements of 20x to 60x. To withdraw a free chip win without a prior deposit, you must make one deposit of at least 15.00 USD/EUR/GBP/AUD or 150 ZAR, which is itself non-withdrawable. Once any wager is placed with a bonus, it must be played through until the balance reaches zero or wagering is completed. We will only remove a bonus before play has begun — please contact support immediately if you wish to do so.

Converted comp points and free bonuses carry a maximum withdrawal cap of 50 credits and may only be used once per gaming lifetime. A player with a pending withdrawal or a balance exceeding 100 USD/EUR/GBP is disqualified from tournament prizes, raffle cash, and cashback promotions. Bonuses of 200% or more claimed with a deposit carry a maximum cashout of 10x the deposit.

6. Responsible Gaming

We at PureCasino are committed to promoting responsible gambling. We provide tools including deposit limits, session time reminders, and self-exclusion options. If you believe gambling is negatively affecting you or someone close to you, we encourage you to contact our support team or seek assistance from a recognised problem gambling organisation. Our platform is not available to minors under any circumstances.

7. Prohibited Activities and Fair Use

Our Pure Casino platform prohibits the following activities:

  • Providing false identity or payment information
  • Operating multiple accounts within our casino group
  • Engaging in any form of collusion or fraudulent play
  • Using automated scripts or bots to interact with our platform
  • Exploiting technical errors or system vulnerabilities

Please note that Martingale and other stake-progression systems are explicitly permitted and do not constitute cheating under our rules. However, crypto deposits that are voided or reversed after arriving will be treated as fraudulent activity and will void all past, pending, and future withdrawals.

8. Customer Support and Complaints

We at PureCasino provide 24/7 live chat support, as well as email and telephone assistance. You may reach our team through the following channels:

  • Email: support@purecasino.co
  • Financial documents: documents@pure.casino
  • France: (+33) (0)1 789 00368
  • Spain: (+34) 91 290 1420
  • International: (+1) 910 665 7465

All complaints must be submitted in writing within 5 days of the relevant event. Filing a public complaint on any forum, blog, or external website is considered a violation of these Terms and Conditions and may affect your account standing.

9. Language and Governing Law

Our PureCasino platform is available in seven languages: English, German, French, Spanish, Italian, Portuguese, and Japanese. However, all translations are non-binding, and the English version of these Terms and Conditions is the authoritative text in the event of any discrepancy. By using our services, you agree that these terms are governed by the applicable laws of Curacao and that any disputes will be resolved accordingly.

If you have any questions about these terms, we encourage you to contact our support team before proceeding. Your continued use of our pure casino online services confirms your full acceptance of all terms stated herein.

Content updated: July 24, 2026